Delivery and Returns

We hope you love shopping at Lumistrips. Here are our delivery and returns policies to help make sure we meet your expectations. If you have further questions do not hesitate to Contact Us.

Shipping and Delivery

The below Shipping and Delivery costs include the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates. We ship from our factory & warehouse in Germany to all countries.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (GMT). Orders you place with Lumistrips late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with International shipping if we try unsuccessfully to deliver your order more than once. 

Shipping and Delivery Summary:

 

ORDER TOTAL *

DHL PARCEL (from Germany)
Europe: 5—8 days, World: 7-21 days **
UPS EXPRESS
Europe: 2—5 days, World: 3-8 days  **
Up to €100 from €19.99 from €89.99
Up to €200 from €9.99 from €99.99
€200.01—500.00 from €0.00 from €159.99
€500.01—1000.00 Free from €179.99
Over €1000.00 Free from €219.99

For delivery outside of the European Union, we ship with CIP incoterms. The buyer is responsible for paying import customs clearance or import duties.

Shipping and Delivery Rates with DHL Parcel (from Germany), per country:

 
Country Shipping cost (order value <100€) Shipping cost
(order value 100-199€)
Shipping cost
(order value >200€)
Shipping cost
(order value >500€)
 Australia 29.99 € 19.99 € 9.99 € FREE
 Austria 19.99 € 9.99 € FREE FREE
 Belarus 29.99 € 19.99 € 9.99 € FREE
 Belgium 19.99 € 9.99 € FREE FREE
 Brazil 29.99 € 19.99 € 9.99 € FREE
 Bulgaria 19.99 € 9.99 € FREE FREE
 Canada 29.99 € 19.99 € 9.99 € FREE
 Chile 29.99 € 19.99 € 9.99 € FREE
 China 29.99 € 19.99 € 9.99 € FREE
 Croatia 19.99 € 9.99 € FREE FREE
 Cyprus 19.99 € 9.99 € FREE FREE
 Czechia 19.99 € 9.99 € FREE FREE
 Denmark 19.99 € 9.99 € FREE FREE
 Estonia 19.99 € 9.99 € FREE FREE
 Finland 19.99 € 9.99 € FREE FREE
 France 19.99 € 9.99 € FREE FREE
 Greece 19.99 € 9.99 € FREE FREE
 Hong Kong 29.99 € 19.99 € 9.99 € FREE
 Hungary 19.99 € 9.99 € FREE FREE
 Iceland 29.99 € 19.99 € 9.99 € FREE
 India 29.99 € 19.99 € 9.99 € FREE
 Ireland 19.99 € 9.99 € FREE FREE
 Israel 29.99 € 19.99 € 9.99 € FREE
 Italy 19.99 € FREE FREE FREE
 Japan 29.99 € 19.99 € 9.99 € FREE
 Korea (the Republic of) 29.99 € 19.99 € 9.99 € FREE
 Latvia 19.99 € 9.99 € FREE FREE
 Lithuania 19.99 € 9.99 € FREE FREE
 Malaysia 29.99 € 19.99 € 9.99 € FREE
 Malta 19.99 € 9.99 € FREE FREE
 Mexico 29.99 € 19.99 € 9.99 € FREE
 Netherlands 19.99 € 9.99 € FREE FREE
 New Zealand 29.99 € 19.99 € 9.99 € FREE
 Norway 19.99 € 19.99 € FREE FREE
 Philippines 29.99 € 19.99 € 9.99 € FREE
 Poland 19.99 € 9.99 € FREE FREE
 Portugal 19.99 € FREE FREE FREE
 Qatar 29.99 € 19.99 € 9.99 € FREE
 Romania (via Zexstar) 19.99 € 9.99 € FREE FREE
 Russian Federation 29.99 € 19.99 € 9.99 € FREE
 Saudi Arabia 29.99 € 19.99 € 9.99 € FREE
 Singapore 29.99 € 19.99 € 9.99 € FREE
 Slovakia 19.99 € 9.99 € FREE FREE
 Slovenia 19.99 € 9.99 € FREE FREE
 Spain 19.99 € FREE FREE FREE
 Sri Lanka 29.99 € 19.99 € 9.99 € FREE
 Sweden 19.99 € 9.99 € FREE FREE
 Switzerland 19.99 € 9.99 € FREE FREE
 Taiwan 29.99 € 19.99 € 9.99 € FREE
 Thailand 29.99 € 19.99 € 9.99 € FREE
 Turkey 29.99 € 19.99 € 9.99 € FREE
 Ukraine 29.99 € 19.99 € 9.99 € FREE
 United Arab Emirates 29.99 € 19.99 € 9.99 € FREE
 United Kingdom 22.00 € FREE FREE FREE
 United States of America 22.00 € FREE FREE FREE
 Uruguay 39.99 € 35.99 € 30.99 € FREE
 Viet Nam 39.99 € 35.99 € 30.99 € FREE
Rest of the world 49.99 € 35.99 € 35.99 € 30.99 €

*after processing if ordered by 12:00 noon GMT. Only for products available in stock

**delivery costs only valid for orders made via our online-shop. For orders via email/chat actual shipping costs per parcel shall be calculated based on the products purchased

Returns and Replacements

We want you to be completely happy with your Lumistrips order. If for any reason you are not satisfied, we will gladly accept your timely return purchased products, based on the below conditions and details.

  • If you are a private customer you may return any item purchased from Lumistrips.com, within 45 days from the shipping date. We are happy to extend this offer to company customers for orders of maximum 500€.

  • Delivery costs are not refundable. 

  • Delivery costs for orders sent with free shipping will be deducted from your refund. We will inform you of the amount when we receive your return requests. For the standard DHL shipping they are, usually, in the 30-50€ range.

  • If you want to return an items please send us an e-mail at [email protected], please provide the following information: Client name, invoice number, and whether the packaging has been opened or is sealed.

  • After you receive our approval via e-mail all you need to do is pack the item and ship it to one of our return addresses: Germany (Brunnenstrabe Street 14, 72379 Hechingen) 

  • Shipping cost to return the items is supported by you. We recommend to not use expensive shipping methods unless it is really necessary. For returns from outside of the European Union, the shipping must be made with Delivered Duty Paid (DDP) Incoterm rules.

  • All returns must be 100% complete and, in the case of function items, in the best possible condition, contain all original boxes and packing material, have original codes on the manufacturers boxes, contain all blank warranty cards, accessories and documentation provided by the manufacturer. Incomplete returns may be returned to sender or subject to a minimum 20% restocking fee.

  • Refunds need up to 4 weeks for processing. 

 No fees for returns of products with the value of less than 500€. A 25% restocking fee will be applied to all returns from private customers which have a value of more than 500€. No refunds after 45 days. 

Non Returnable Products

Please note the following products cannot be returned:

  • Discontinued items
  • Custom built items
  • Units in an unsuitable resale condition
  • Batteries
  • Closeout, remanufactured and refurbished products

 

Cancellation of orders not shipped yet 

You can get a full refund if we do not ship (dispatch) your within 7 working days from the date you made payment. Refunds need 4 weeks for processing. 

 

Important information

  • If there are products which we cannot deliver in time, we will send you a delivery time update via e-mail within 7 working days.
  • For a missed delivery from Germany (you refuse the parcel, are not found at the delivery address or the shipping address is wrong) you will be charged with 30€.
  • While we do our best to process and ship your orders in the shortest time possible, delays of a few days can occur. If you wish to receive your order as soon as possible please choose Express Delivery methods, as shown at the shopping cart.
  • To inquire about the delivery time of a product/order please write us at [email protected]

 

Refund method and charges

We will issue your refund based on the payment method you used. In case of bank transfer or credit card refunds Lumistrips.com will not cover any transfer charges as those requested by your bank for money transactions.

 

Order validity

An order is not binding upon Lumistrips.com until it is accepted; Lumistrips.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment

 

Losses from delays

Lumistrips.com will advise its customer of estimated shipping dates, but Lumistrips.com will, under no circumstances, be responsible for any costs and associated caused by delays in delivery.

 

Information about order status

Lumistrips.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your address used to create your Lumistrips.com account. You may also see your order status and other live updates by logging in to your account on our Web site.